Account and billing
Include the signed-in email address and a Product Ad Pack order reference when one is available. Never include a card number, CVC, password, or checkout client secret.
A direct support path for every public page
Contact Product Ad Pack Support
Email contact@productadpack.com for account access, billing, model failure, export, privacy, copyright, or safety concerns. The address is routed through Cloudflare Email Routing. Operational messages are handled through approved support systems rather than public comments or social direct messages.
- No card for the first preview
- Editable text, not AI lettering
- Human product review required
1:1Feed
4:5Portrait
9:16Story
16:9Wide
What the workflow controls
From source photo to reviewed campaign family
Generation and export
Include the job reference, browser, approximate time, and visible error message. Do not attach confidential source images until support confirms a safe transfer method.
Privacy and rights
Use the subject “Privacy Request” or “Rights Report” and explain the affected file, account, or public URL. We may ask for evidence needed to prevent fraudulent removal requests.
A short, reviewable flow
How it works
- 1
Write to contact@productadpack.com
Use an address you can receive replies at and choose a subject that describes the problem rather than a generic “help” message.
- 2
Provide a safe reference
Share the order ID, job ID, or account email when relevant. Redact payment data, API credentials, private database details, and unrelated personal information.
- 3
Keep the first reply in the same thread
One support thread preserves context and reduces duplicate actions. Urgent safety reports are prioritized based on evidence and potential impact.
Clear limits before checkout
Frequently asked questions
What is the Product Ad Pack support email?
The support address is contact@productadpack.com. It is also linked in the footer of every public page.
Where should I ask for a refund?
Email support with the order reference and reason. Eligibility is reviewed under the refund policy, including whether digital credits or commercial files have already been delivered or used.
Can support recover my card details?
No. Product Ad Pack does not receive full card numbers or CVC values. Payment details are handled by Stripe through Yito Pay.
Try the real workflow
Use one safe email thread for support
Send only the information needed to identify the account, order, or job.
Create a free pack